At Heartful Palette, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you visit our website and use our services.

1. Information We Collect

We collect information from you when you visit our website, create an account, place an order, subscribe to our newsletter, or interact with us in other ways. The types of information we may collect include:

• Personal Information: Name, email address, phone number, shipping and billing address, and payment information.

• Account Information: Username and password.

• Order Information: Details about the products you order, including the design selections and quantities.

• Technical Information: IP address, browser type, device information, and usage data collected through cookies and similar technologies.

• Communications: Any information you provide when you contact us with questions or feedback.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including sending you emails to confirm your order status and shipment.

• Provide customer support and respond to your inquiries.

• Improve and personalize your experience on our website.

• Send you marketing communications, including newsletters and promotional offers, if you have opted in to receive them.

• Analyze usage patterns and improve our website and services.

• Comply with legal obligations and enforce our terms and conditions.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, order fulfillment, and website hosting.

• Legal Requirements: If required to do so by law or in response to a legal request, such as a court order, subpoena, or government investigation.

• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store certain information about your interactions with our website. Cookies help us understand how you use our website and improve your experience. You can manage your cookie preferences through your browser settings.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights

You have certain rights regarding your personal information, including:

• Access: The right to request a copy of the personal information we hold about you.

• Correction: The right to request that we correct any inaccuracies in your personal information.

• Deletion: The right to request that we delete your personal information, subject to certain exceptions.

• Opt-Out: The right to opt out of receiving marketing communications from us.